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Casey and Casey suggest self-esteem training to aid in the process of conflict management. They also suggest the use of drama and role-play to engage learners in clarifying the issues. This helps in constructing solutions to conflict situations (Brown 1). Audience participation in conflict resolution is also used. “Other techniques include using posters to promote conflict resolution, detailing ways to handle anger, engaging in active listening, and practicing “win-win” strategies.”
Empowering the workforce can help minimize conflict as it makes people part of the solution when problems arise. As people become empowered, they begin to develop “an ownership attitude” in which they see conflict resolution as directly affecting their own bottom lines (Hersey, Blanchard, and Johnson 223). Like teamwork, the process of empowerment closely ties to communication. As a result, companies that “share the secrets . . . what is really happening” take a critical step toward empowering people (Hersey, Blanchard, and Johnson 223).
Interview Questions to Assess Conflict Resolution Skill
Managers who respect their employees are more likely to gain the respect of their employees. Likewise, companies that claim respect as a corporate value will reinforce it through corporate practices. Anna Maravelas illustrates the critical role of respect in conflict resolution in the following scenario. Hours of constant dissension had left executives exhausted and disconnected (203). Then a mediator stepped in and asked them to share things they respected about one another. As they did so, positive energy replaced negativity, building a platform of conflict resolution that transcended “pettiness and irritability” (204-205).
The Semai show that as humans we are capable of this more harmonious way of interacting with one another, both individually and between communities. One of the biggest reasons today that this may not be the case in our own cultural system is that even beginning in early childhood, these types of values are not instilled. Instead, excess, control, power, and hierarchy are emphasized, leaving little room for peace to play a central role. When compared with the Semai and their perspectives on the topic of conflict resolution, the approach of the United States could actually be seen as a means of perpetuating conflict between its own citizens, as well as internationally.
We have a long way to go before we can be looked at as a peaceful society, but I think this kind of thing is where it needs to start. A proper education early on can make important changes much more attainable in the future.
Essay on conflict resolution in schools
A diverse workforce, characterized by organizational drivers of change, is drawing attention to interpersonal conflicts among workers. Teams do not always work effectively, and change may not accomplish everything intended. “According to a recent Accountemps survey, executives spend more than nine weeks each year resolving personality clashes between employees.”(Brown 1). Such clashes undermine morale. Competition and complex communication barriers create conditions that generate the need for new training and employee development. “Conflict management is the ability to manage every-day situations that involve personal interactions involving difference of opinion. It differs from conflict resolution, where successful resolution means that the issue is totally resolved and finished.” (Brown 1).
Aside from methods of arbitration or involvement of costly legal action, conflict mediation moves toward worker empowerment. This involves using the services of a mediator, such as, a human resource professional. Training for all employees that includes conflict resolution is available and popular today.
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Theories of Conflict and Conflict Resolution Bibliography ..
He waits them out, then when both gentlemen leave with no resolution to their differences, the Director calls upon other city employees who witnessed the conflict and asks what they feel was actually going on....
Wikipedia:Dispute resolution - Wikipedia
There are perhaps as many theories for managing conflict as there are types of conflict. Ranging from formal models to more simple problem-solving techniques, these theories offer many creative approaches to resolving conflict in various settings. Possibly the most important part of the conflict resolution process is using the most appropriate resolution for the conflict at hand. To be sure, using the wrong antidote to attempt to cure an ailment is a waste of time and resources. The following overview of some conflict management theories may aid in selection of the most effective management tool(s).
References and Further Reading - University of …
Environmental obstacles (the next circle out)—the atmosphere in which the conflict is taking place; the physical space, office politics, individual moods, and company culture can all have an effect on the resolution process.
Free antigone Essays and Papers - Free Essays, Term …
Though the tales come from many countries, the messages of peace are universal. MacDonald comments, “In the past, mankind’s tales have stressed trickery and power more often than conflict resolution. Is it possible that by changing the tales we tell we can change our warring nature? It is worth a try.”
Free antigone papers, essays, and research papers
It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate....
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